Payment and dispatch

Our shipping methods

We ship with DHL and DHL Express.
Our packaging is always NEUTRAL and discreet!

Upon request, we can also send non-neutral and IN-discreet :)
To do this, simply enter the comment "indiscreet" in your order in "Notes and wishes".

The following terms and conditions apply:

Domestic delivery (Germany) and neighbouring countries: Belgien, Bulgarien, Dänemark, Frankreich, Luxemburg, Niederlande, Polen, Tschechien, Österreich, Italien, Schweden, Slowakei, Slowenien, Spanien, Ungarn, Großbritannien, Norwegen, Schweiz, Estland, Finnland, Griechenland, Irland, Kroatien, Lettland, Litauen, Malta, Portugal, Rumänien, Zypern..

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

DHL - Standard Shipping - DE:

We charge a flat shipping fee of 5,20 € per order.

From an order value of 10,00 € onwards, we deliver shipments free of cost.

DHL - Express Domestic - DE:

Shipping costs 19,00 €
If you buy before 12 p.m. Monday-Thursday, the order will be delivered the next business day.
- Please note: In the case of advance payment, the time of crediting to our account counts - 

DHL - Express Domestic 12:00 -DE:

Shipping costs 23,00 €
If you buy before 12 p.m. Monday-Thursday, the order will be delivered the next business day before 12 p.m. 
- Please note: In the case of advance payment, the time of crediting to our account counts - 

Deliveries to foreign countries:

DHL - Standard Shipping:
We charge shipping costs for deliveries to foreign countries on the basis of the order value (gross product value):

EU:
Value of goods up to 100 € = 13,50 €
Value of goods over 100 € = € 6,75 €

Switzerland, Norway, Liechtenstein, Iceland:
Value of goods up to 100 € = 19,00 €
Value of goods over 100 € = 9,50 €

DHL - Express:

EU:
Shipping costs: 43 €

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1-3 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

-  Prepayment via transfer

via Stripe:
- Payment via Sofortüberweisung [immediate transfer]
- Payment via credit card
- Payment via Google Pay

Further details on payment

If you pay in advance by bank transfer, we will send the order as soon as we have received the money in our account.
COMPANY: CleanU
BANK NAME: VR-BANK Neckar-Enz eG
BIC: GENODES1VBB
IBAN: DE87604914300036763004
IMPORTANT: Please state ORDER ID and CUSTOMER NUMBER as PURPOSE.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.